Refund policy
At DR APRON™, we strive to provide high-quality lab coats and medical apparel. If you are not fully satisfied with your purchase, please review our return policy below.
1. Return Eligibility
We accept returns under the following conditions:
-Return request must be made within 7 days of delivery.
-Item must be unused, unwashed, and in original condition.
-Original packaging and tags must be intact.
-Invoice or proof of purchase is required.
2. Non-Returnable Items
The following items are not eligible for return:
-Customized or embroidered products
-Used or damaged items
-Products returned without prior approval
3. Return Process
To initiate a return:
1 .Contact us via WhatsApp at +91 7302929233
or email dr.apron105@gmail.com
2, Share your order number and reason for return.
3. Once approved, you will receive return instructions.
Returns should be sent to:
DR APRON™
Kundarki, Moradabad – 244413
Uttar Pradesh, India
Landmark: HP Gas Agency
4. Refund Process
-Refunds are processed after the returned item is received and inspected.
-Approved refunds will be credited to your original payment method.
-Refund processing time: 5–7 business days after approval.
5. Exchange Policy
Exchanges are allowed only for:
-Size issues
-Manufacturing defects
Customized/embroidered items cannot be exchanged unless there is a manufacturing defect.
6. Damaged or Incorrect Products
If you receive a damaged or incorrect product:
-Contact us within 48 hours of delivery
-Share clear photos or videos as proof
We will arrange a replacement or refund accordingly.
7. Shipping Charges
-Return shipping charges are borne by the customer unless the product is defective or incorrect.
-Original shipping charges (if any) are non-refundable.
If you need assistance, please contact:
📞 WhatsApp: +91 7302929233
📧 Email: dr.apron105@gmail.com
